Returns & Refunds Policy

Last updated: 8 September 2026

At Noordo, we want you to be happy with your purchase. If there is a problem with your order, please contact us and we'll work with you to find an appropriate solution.

Faulty, Damaged or Incorrect Products

If your order arrives faulty, damaged, defective or significantly different from the product description, please contact us as soon as possible.

Please provide:

• Your order number
• A description of the problem
• Photos or videos of the product and packaging where applicable

We may ask you to provide additional information or return the product so that the issue can be assessed.

Depending on the circumstances, Noordo may provide a repair, replacement or refund in accordance with your rights under the Australian Consumer Law.

For products with a major failure, you may be entitled to choose between a refund or replacement. For a minor failure, an appropriate remedy such as repair or replacement may be provided.

You do not need to contact the product supplier directly. Please contact Noordo first and we will manage the process with our supplier.

Change of Mind

Change-of-mind returns are not automatically accepted.

Because Noordo works with independent suppliers, return conditions can vary between products and suppliers. Where a supplier accepts a change-of-mind return, Noordo may offer a return subject to the applicable supplier's conditions.

If a change-of-mind return is approved:

• The product must generally be unused and in its original condition.
• The product should be returned in its original packaging where reasonably possible.
• Return postage may be the customer's responsibility.
• Original shipping costs may not be refundable.
• The applicable return conditions will be confirmed before the return is authorised.

Nothing in this section affects your rights under the Australian Consumer Law. Australian businesses don't have to offer change-of-mind refunds, but if they do offer such a policy, they must follow its stated conditions.

Products Damaged During Delivery

If your order arrives damaged, please contact us as soon as possible.

Please provide photographs showing:

• The damaged product
• The packaging
• The shipping label

We'll assess the situation and work with our supplier to arrange an appropriate solution.

Returns

Please do not return an item without contacting Noordo first.

Different products may be supplied by different suppliers, and the correct return address and procedure can therefore vary.

We will provide you with the appropriate return instructions if your return is approved.

Refunds

If a refund is approved, it will generally be issued to the original payment method used for the purchase.

Please allow additional time for your bank or payment provider to process the refund after it has been issued.

Supplier & Product-Specific Conditions

Noordo works with independent product suppliers through Syncee. Supplier return, refund and warranty conditions can vary depending on the product and supplier. Syncee confirms that products, shipping and returns are handled by the individual suppliers rather than Syncee itself.

Where applicable, supplier-specific conditions may affect how a return is processed, but they do not remove or limit your rights under Australian Consumer Law.

Australian Consumer Law

Nothing in this policy excludes, restricts or modifies any rights you have under the Australian Consumer Law.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

How to Contact Us

To request a return, refund or report a problem with your order, contact:

https://noordo.com.au/pages/contact

Please include your order number and explain the reason for contacting us.