Shipping policy
Shipping Policy
Last updated: 8 September 2026
At Noordo, we work with independent suppliers to provide and fulfil orders placed through our online store. Depending on the product, your order may be shipped directly from one of our suppliers.
Shipping Destinations
We currently ship to Australia.
Shipping availability may vary between products and suppliers. If a particular product cannot be delivered to your address, this will generally be identified during checkout or we will contact you after your order is placed.
Shipping Costs
Available shipping options and costs are displayed at checkout before you complete your purchase.
Shipping costs may vary depending on:
- The product purchased
- Your delivery location
- The supplier fulfilling the order
- The shipping method selected
From time to time, Noordo may offer free shipping or promotional shipping rates. Any applicable offer will be displayed on our website or at checkout.
Order Processing
Orders are processed after payment has been successfully received.
Processing times can vary depending on the product and supplier.
Please allow additional time during:
- Public holidays
- Peak shopping periods
- Sales and promotional events
- Supplier delays
- Unforeseen circumstances
Delivery Times
Estimated delivery times may vary depending on the product, supplier and delivery location.
Where an estimated delivery timeframe is available, it will be provided on the relevant product page, during checkout, or in your order confirmation.
Delivery timeframes are estimates only and are not guaranteed.
Once your order has been dispatched, you may receive tracking information where tracking is available.
Tracking
Where tracking is provided by the shipping carrier, tracking information will generally be sent to the email address provided when placing your order.
Tracking information may take some time to become active after an order has been dispatched.
Orders Shipped Separately
If you purchase multiple products in the same order, your products may be fulfilled by different suppliers.
As a result, your order may arrive in multiple packages at different times.
You will not necessarily receive all products from an order in the same shipment.
Delivery Delays
While we work with our suppliers and shipping providers to ensure orders are delivered as quickly as reasonably possible, Noordo cannot guarantee a specific delivery date.
Delivery may be delayed due to circumstances outside our reasonable control, including:
- Carrier delays
- Severe weather
- Public holidays
- High shipping volumes
- Incorrect or incomplete delivery information
- Customs or border processing, where applicable
- Supplier or fulfilment delays
- Other unforeseen circumstances
If your order appears to be significantly delayed, please contact us and we will investigate the matter with the relevant supplier or shipping provider.
Incorrect Delivery Information
Please make sure your shipping address and contact information are correct before completing your order.
If an order is returned to the supplier or carrier because an incorrect or incomplete address was provided, additional shipping costs may apply to resend the order.
Lost or Damaged Orders
If your order appears to have been lost or arrives damaged, please contact us at:
Please provide your order number and, where applicable, photographs of any damage and the packaging.
We will investigate the issue with the relevant supplier or shipping provider and work with you to determine an appropriate solution.
Your rights under the Australian Consumer Law are not affected by this Shipping Policy.
International Orders
At this time, Noordo ships to Australia only.
If we begin offering international shipping in the future, this policy will be updated to reflect the applicable destinations, shipping costs, taxes, duties and other requirements.
Contact Us
If you have any questions about your order or shipping, please contact us:
Noordo
Email: contact@noordo.com.au